EARLY SHIPPING - DEEP ROOTS - 12 Bottles / Every 3 months

Return & Replacement Policy

We want you to love every bottle you receive from us.
Because wine is a perishable product, all sales are final, but we’re happy to help if something isn’t right.

We offer replacements or store credit for:

• Bottles damaged during shipping

• Corked or spoiled wine

• Incorrect items received

If you experience an issue, please contact us within 7 days of receiving your order with your order number and a photo (if applicable). We’ll take care of you quickly!

Shipping & Pick-Up Policy

• Quarterly wine club shipments go out in January, April, July, and October.

• Free Local Pick-Up is available at Osprey Café in Willow Creek and Libations in Arcata.

• You will receive an email notification when your order is ready.

• Orders not picked up within 45 days may be reshelved unless other arrangements are made.

Wine Storage & Care Instructions

To keep your wines tasting their best:

Storage

• Store bottles on their side to keep the cork moist.

• Keep them in a cool, dark place between 55–65°F.

• Avoid direct sunlight and temperature swings.

Serving Tips

• Whites are best chilled, but not too cold (45–50°F).

• Reds shine slightly below room temperature (60–65°F).

• Give young reds a few minutes to breathe after opening.

Enjoy Responsibly
Please sip, share, and celebrate wisely.

 

Early Shipment Option (How Billing Works)

If you sign up for a wine club between scheduled shipping months and want to receive the current wines right away, you must add the matching “EARLY SHIPMENT” product (4-, 6-, or 12-bottle) to your cart.

How Billing Works:

• When you sign up, your subscription will bill immediately for the next scheduled club shipment (Jan • Apr • Jul • Oct).

• If you also want the current wines shipped right now, the EARLY SHIPMENT product must be added to your order. This covers the cost of the extra shipment.

• You will receive:
  1. The early shipment (paid by the EARLY SHIPMENT product)
  2. The upcoming scheduled shipment (paid by your subscription billing at sign-up)

If you do not want an early shipment, simply skip adding the EARLY SHIPMENT product, and you’ll begin with the next quarterly release.